Polaris the dog finds a new home with United Airlines Captain William Dale.
Bringing pets on international travels can be challenging, leading to an unidentified traveler abandoning their dog at San Francisco International Airport recently. Faced with paperwork complications, the owner decided to leave the dog behind and continue their journey.
Thankfully, there were protocols in place to assist in such situations. San Francisco SPCA and United Airlines collaborated to take charge of the dog, now named Polaris, and ensured all necessary procedures, including a quarantine period, were completed for his entry into the United States.
Recognizing the efforts, Lisa Feder, SF SPCA chief of rescue and welfare, praised United’s Customer Service team for their dedication to ensuring Polaris’s safety, health, and eventual adoption.
United Airlines Captain William Dale and his family opened their hearts to welcome Polaris into their home this month. https://t.co/GsSrXbXNmE
— ABC News (@ABC) December 28, 2022
United Airlines Director of Customer Service, Vincent Passafiume, shared how their SFO United team provided round-the-clock care for Polaris until arrangements for his stay in the U.S. were secured.
Following a brief search for a new family, Polaris found a forever home with United pilot Captain William Dale, determined to provide him with love and care. Dale expressed gratitude towards the United staff and their dedication, promising to take excellent care of Polaris. He humorously mentioned that some employees jokingly reminded him to take good care of Polaris.
