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Frontier Flight Crew Suspended After Dealing with Unruly Passenger

Credit: Unsplash

During a recent Frontier Airlines flight, a disruptive passenger’s behavior led to the suspension of the flight attendants who were involved in handling the situation. The passenger, identified as 22-year-old Maxwell Berry, acted inappropriately by touching two flight attendants, making loud claims about his parents’ wealth, and physically assaulting the crew members who tried to intervene. This incident, captured on video and widely circulated online, resulted in the crew members restraining the unruly passenger by duct taping him to his seat for the safety of everyone on board.

Despite receiving public praise for their actions, Frontier Airlines opted to suspend all the flight attendants on pay due to the alleged failure to adhere to proper protocols for managing disruptive passengers. This decision has sparked criticism from both online communities and the largest flight attendant union in the United States.

President of the Association of Flight Attendants-CWA, AFL-CIO (AFA), Sara Nelson, expressed disappointment in the airline’s actions, stating, “Management should be supporting the crew at this time, not suspending them. We will be challenging this decision through contractual and legal means, urging the management to stand by the frontline staff responsible for passenger safety.”

Recent reports from the Federal Aviation Administration have highlighted a surge in incidents involving unruly passengers, particularly related to compliance with face mask mandates. A survey among flight attendants indicated that approximately 85% of them have encountered at least one disruptive passenger since the beginning of the year.

Expressing concern over their safety at work, a flight attendant noted, “I’ve faced verbal abuse, threats, and intimidation frequently in the past year, and the consequences have often been minimal, such as a temporary travel ban for the passenger. We need more substantial repercussions to ensure flight attendants feel secure in their roles.”

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